Home-Based Call Center Jobs - Chat & Email Support Openings

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Job Summary

Wipro is seeking highly motivated and customer-focused individuals to join our remote call center team as Chat & Email Support Representatives. In this role, you will be responsible for handling customer queries, troubleshooting issues, and providing exceptional support via chat and email. If you are tech-savvy, possess excellent written communication skills, and enjoy assisting customers, this is the perfect opportunity for you.

Key Responsibilities

  • Respond promptly to customer inquiries via live chat and email.

  • Provide accurate, valid, and complete information by using the right tools and resources.

  • Resolve customer complaints efficiently while maintaining a positive customer experience.

  • Follow up with customers when necessary to ensure their issues are resolved.

  • Maintain detailed and accurate records of customer interactions.

  • Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

  • Collaborate with internal teams to escalate and resolve complex issues.

  • Stay up to date with company products, services, and policies to provide the best support.

Required Skills and Qualifications

  • Excellent written communication skills with strong attention to detail.

  • Ability to multitask and handle multiple chat conversations simultaneously.

  • Strong problem-solving skills with a customer-centric approach.

  • Ability to adapt to new software tools and customer service platforms.

  • Strong organizational skills and ability to work independently in a remote environment.

  • Proficiency in typing with a minimum speed of 40 words per minute.

  • Prior experience in customer service, chat/email support, or call center roles is preferred.

Experience

  • Minimum of 6 months to 1 year of experience in a customer service, chat, or email support role (preferred but not mandatory).

  • Experience in handling customer queries in a professional setting.

  • Familiarity with CRM systems and customer support tools is a plus.

Working Hours

  • Flexible shifts available, including morning, afternoon, and night shifts.

  • Weekend availability may be required based on business needs.

  • Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

  • Strong knowledge of customer service best practices.

  • Ability to handle difficult or irate customers with patience and professionalism.

  • Tech-savvy and comfortable working with multiple systems and tools.

  • Self-motivated and disciplined in a remote work environment.

Benefits

  • Competitive salary with performance-based incentives.

  • Work from the comfort of your home with flexible scheduling.

  • Opportunities for career growth and professional development.

  • Paid training and access to learning resources.

  • Employee assistance program and wellness support.

Why Join Wipro?

  • A globally recognized leader in IT and business solutions with a strong reputation in customer service excellence.

  • Work in a diverse and inclusive environment that values collaboration and innovation.

  • Gain exposure to world-class training programs and career advancement opportunities.

  • Enjoy the flexibility of remote work with a well-structured support system.

How to Apply

Interested candidates can apply by submitting their updated resume through our official website or job portal. Shortlisted candidates will be contacted for an initial assessment and interview process.

Kickstart your career in customer support with Wipro and be a part of a dynamic and growing team!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...