Program Manager, Amazon Flex

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DescriptionAt Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex.Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers.With Amazon Flex, partners are their own bosses- they can build their own schedules and choose from different types of opportunities (scheduled- ahead blocks, instant offers), all while making great earnings.Amazon Flex is powered by a mobile app, that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.In this role, you will be a part of a program team working on delivering last mile capacities as a program managerKey job responsibilities- Define, design, launch and manage new transportation related programs in India, within Amazon Flex & I.H.S – primarily hyperlocal, and on- demand business lines- Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.- Work with key stakeholders across various functions to define, launch and drive programs- Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations- Be the gate keeper of driver experience for the business lines, and balance this by co- owning cost and business goals- Will positively impact the operating cost through technology and process interventions- Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects.S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.- Interact with senior IN and WW leaders, in discussions and through well written narratives- Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.A day in the lifeThe key daily activities include1.Track key performance metrics (Capacity metrics- Fill Rates, Working DPs, Cost Metrics- Cost/Hour, Cost/Shipment, Driver Experience metrics- UTR/WT/ Routing adherence, Working DP count) at site level2.Gemba visits to understand root- cause analysis through 5- Whys3.Work with stakeholders (LM Operations on SOP adherence and providing right driver experience, Flex program stakeholders on creating a pool of DPs, programmatic interventions on pricing, driver experience) while owing the E2E execution; Being the program manager on 'ground zero' inputs for successful execution4.Influence without authority various stakeholders- From Delivery Partners to LM leadersBasic Qualifications- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non- tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLPreferred Qualifications- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how- we- hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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