Voice & Non-Voice Customer Support Executive

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Key Responsibilities:

  • Handle customer calls professionally and efficiently.

  • Address customer queries, resolve concerns and manage complaints.

  • Keep records of customer interactions and follow up when required.

  • Provide customers with accurate information to help resolve their issues.

  • Meet performance targets and work with other departments to manage complex issues.

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

Please go through the FAQs to get all answers related to the given Voice & Non-Voice Customer Support Executive job
  1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
    Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience

  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹22000 - ₹36000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.

  3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
    Ans: This Voice & Non-Voice Customer Support Executive job will have 5 working days.

  4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
    Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Tech Mahindra.

  5. Is it a work from home job?
    Ans: Yes, it’s a work from home job and can be done online.

  6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
    Ans: There is an immediate opening of 50 Voice & Non-Voice Customer Support Executive at Tech Mahindra

  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.

  8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
    Ans: This Voice & Non-Voice Customer Support Executive job has Rotational Shift.

Candidates can call HR for more info.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...